Posts Tagged ‘brand’

“The media wants overnight successes (so they have someone to tear down). Ignore them.”

So writes .com marketing legend Seth Godin in his piece “The Secret of the Web”. He’s totally correct. As anyone who has ever striven to realise an original idea knows, not only the media but those with the power in business and in society are professional cynics working to a very small time scale. If you want to create something real, you’ll have to spend a lot of time ignoring those who take your lack of results as proof of failure almost as soon as you’ve started.

It’s a thought that conmingled in my head over the weekend with the triumph of the pathetically named but surprisingly talented ‘Little Mix’ in this year’s X Factor. The audience got behind this somewhat rag-tag bunch because they got about as close to representing truth and single-minded determination as it’s possible to on the X Factor.

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It’s a great story for anyone who’s obsessed by the showmanship of selling:  Arch West, the great Frito-Lay marketing exec and inventor of Doritos, has been covered with his beloved chips in his final resting place. West came from a long line of great retail mavericks who had the fire and the guts to tap into the popular consciousness and then harness it instantly and recklessly, with scarcely a thought for the opinions of shareholders and other boring considerations. I know my banging on about the golden age of showmanship is something you see a lot on this blog, but I’m increasingly worried that we’re not going to see his like again.

What is it with snack moguls? First Fredrich Baur, retail genius and inventor of the iconic ‘Pringles’ can, had his ashes buried in one of his beloved crisp receptacles back in 2008, and now this fantastic news item from West, presumably a sight that roughly resembled Doritos’ stoner student target customer after a big night in. The real genius of the retail surpremo is represented by these almost mythic funerals: these were guys who truly lived the brand, who integrated their lives and their behaviour into what they were communicating. There is something unimaginably inspirational about these two men, who know who to grab column inches even from beyond the grave.

Their heritage is rich. When Gordon Selfridge came to London, he made a fortune out of the women’s lib movement by promoting luxury shopping as a lifestyle choice, a statement of freedom: he was unafraid to be a huge character and to consciously attract huge characters. He encouraged women to look at his freedom, to look at that of his wife, and to demand this for themselves via the medium of their wallets.

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For those who’ve not heard, a Saatchi & Saatchi campaign for client Toyota has led to a $10m suit being filed against the ad firm and the car company, as well as various individuals connected with the campaign.

The campaign, which allowed people to sign up their friends to be ‘pranked’ with a serious of worrying emails from one of 5 colourful fictional characters, was a bungled attempt by the Saatchi suits to make the world’s most boring car company look radical. This is a textbook example of why forging the brand narrative is best left to the publicists: the creative excellence of Ad Agencies does not extend to long form narrative content.

In other words, it was a textbook example of advertising as insular and irrelevant communication. Instead of seeking to connect with any true brand narrative or profile, the Saatchi & Saatchi team betrayed their arrogance and remained convinced of their idea of what the brand needed, irrespective of what people actually wanted.

Ad folk lack understanding of the psyche of the news agenda: unlike PRs, they aren’t programmed to anticipate the downside, to work the worst case scenario into the fibre of their strategy.

Amanda Duik, the woman suing the company, was apparently targeted over a week long period with emails- genuine, for all she knew- from a football hooligan character called ‘Sebastian Bowler’, who came complete with his own S&S-created myspace profile and other web-based proofs of existence. She reckons she experienced sufficient mental distress over the terrifying period to sue for massive damages from all involved.

Those who don’t follow my thoughts closely might be surprised that I’m condemning S&S for this: what differentiates it from the kind of stunts perpetrated by myself and my influences? It’s certainly not because I’ve decided to clamber onto my high horse.

When classic Hollywood movie publicist Jim Moran placed a lion in a motel room under the name ‘TR Zan’ to promote the release of a strikingly similarly named movie, he caused a good deal more distress than S&S have here.

However, his stunt did what good PR does: it tapped into the popular conversation and interwove the brand narrative with it. It spoke of wilderness and adventure, which was exactly right at a time when movies were reflecting the increasingly adventurous spirit of the American public. It had also involved significant calculation of risk, and understood that inevitable bad press would be absorbed by the whole daring nature of the thing.

In part it’s a question of money: ad firms, arguably, have too much. Insular ad campaigns are bred when teams have the time and the resources to ponder their angles until they’re warped out of all recognition, over-thought. PRs, by contrast, are fleet footed. Their spatial awareness of the publicity landscape is second to none because careers spent responding to repeated brand events in real-time have honed their instincts and trained them never to slip up.

It also adds weight to a pet theory of mine: of communications professionals, it’s the PRs who skew furthest to the right (creative) side of the brain. Rightbrained functions, both numerical and linguistic, are much more involved with the comparative, the contextual, the pragmatic. While the leftbrain has the advantage when rigorously pursuing a clear, single minded idea, it must be difficult to wrap a leftbrained mind around an idea as mutable and intangible as a brand narrative.

While I think that Duik is probably taking this rather too seriously, her lawsuit should come as a warning to ad folk everywhere. In the modern world, the hierarchy of ideas does not flow from the comms professionals to the public. Communications must be discursive, responsive, and above all, narrative. Nobody understands this better than a good PR.

“The philosophy behind much advertising is based on the old observation that every man is really two men – the man he is and the man he wants to be.” William Feather

I’m off to wade in the ever-welcoming Somerset mud. Yes, it’s work not pleasure, especially considering the Glastonbury Festival regularly descends into a replica of Passchendaele’s swampy goo.

I’ve always struggled to understand the risks that passionate music fans take when buying their tickets, knowing the chances are high that the heavens will deliver rain. Why? I guess partly it’s hope. If you want to see hell, you can get a great view from the Pyramid Stage.

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In the wake of Cheryl Cole’s turbulent relationship with the media since her sacking from the American X Factor, here are some tips, inspired by Andy Green, that might help her through any other media difficulties that may come her way in future.

Cheryl’s recent sacking is an opportunity to re-evaluate her identity and learn valuable lessons in creativity. We all have to learn to deal with rejection and the word ‘No’.

1. Focus on who you are and why you’ve been successful.

A strong identity and deep roots in what made you successful in the first place will help you weather the worst storm. Was the American ‘X Factor’ actually the right strategic move for you? What is your real mission in life? Is your brand in accordance with this? Remember, being a sleb is not the most important thing in life.

2. Do you have a relevant narrative?

When you move on to a new challenge is your ’story’ appropriate for the new context you are moving in to? Consider this: is an American TV focus group going to be moved or confused by “British television celebrity/Geordie singer/overcame the odds/deprived back story”? Always bet on the latter. Read the rest of this entry »

This is an age of brand truth, an age of transparency. An era when all the nasty little secrets start to bustle about just below the surface in the hope of being exposed.

Take Charlie Sheen, for example. He’s been a chaotic hellraiser for years, but only now is the extent of his hedonism and mania coming out, in a giddy rush. Or take the arrogance of Prince Andrew, which is coming out now and souring many of the deals he was hired to make, trading on hs royal status.

It’s not just toxic celebrity that is being outed; the tobacco industry is also having to cope with the effects of transparency, notably the latest victory for the Smoking Kills lobby. First they got the truth put on cigarette packaging and now the packs will no longer be on display in shops, having also had their attractive design peacockery removed.

But the tobacco industry is far more powerful than any celebrity. Their PR has the biggest budget and the subtlest minds it can find who are prepared to sell death in a tube of paper. Read the rest of this entry »

The Spider-Man musical has previewed on Broadway to a chorus of boos from the press and I am bewildered as to why Broadway has not harnessed the power of social networking to counter the effect of people like the New York Post’s Michael Riedel, otherwise known as the Butcher of Broadway.

It’s a grossly unfair practice, dismissing a show on its technical preview and amping up the pressure on the team behind it who have millions invested, almost a bloodsport. But that’s the way the media’s moved – into a place where they have to keep creating stories to keep ahead of the Internet.

It bothers me that Broadway haven’t realised that they could get fans of Spider-Man in to blog and tweet about the show first, though. Let’s not forget that the heroic arachnid is one of the most popular brands on the planet – surely the team behind the musical could harness the huge fan base (and possibly even create more fans in the process) by inviting them in to given their perspective online, thus diluting the poison pens of some of the more rabid critics.

The publicists for the Spider-Man musical must be troubled by the reception the previews have had, and by balancing the needs of the media against the needs of the show. Currently, the media seems to be winning, as the flurry of articles claiming that the show is doomed suggests. Read the rest of this entry »

“May you live in interesting times,” says the old Chinese curse. Somebody seems to have willed interesting times onto the X Factor of late and much of it is to do with the ubiquity of social networking.

Cowell’s money machine TV show has always trodden a fine line between seeking privacy for its big announcements and demanding that everyone talk about the show around the water cooler, be it real or virtual, but that need for word of mouth has come back to bite the show on the backside with a vengeance in the last week. Depending who you listen to, that is.

On the audience’s side, there widespread disgruntlement on the social networks at Cheryl Cole’s dismissal of Gamu Nhengu Read the rest of this entry »

JetBlue have been undergoing a little turbulence of late – from being perceived as the high watermark of budget airlines their reputation has dipped and then revived, all thanks to an irate employee’s sudden departure, his elevation to folk hero on the internet and an outburst of ire at JetBlue’s response via their previously impeccable social networking from, seemingly, pretty much anyone who cared to look into the story.

Ever since flight attendant Steven Slater swore at a passenger over the PA, grabbed a beer and descended to the tarmac at JFK airport down the emergency chute, the entire internet has been leading the response, whilst JetBlue’s corporate arm squashed the company’s previously golden child social networking department’s ability to respond. JetBlue were caught between a rock and a hard place. The brand was powerless, trapped in the headlights of an extreme action, one which captured the global wave and birthed another fabulous internet nobody. Read the rest of this entry »

Tiger Woods is preparing his comeback and the first step on his road to recovery is taking place tomorrow. It’s not clear what the event tomorrow morning is, other than it isn’t a press conference. Many are suggesting that it will be a day of apologies. I’m not convinced. It may be speculation, a leap in the dark, but I would suggest that this tenebrous public outing, in the presence of a few yes men, is aimed at helping Tiger take back control of his life.

If he is setting out to refocus the world’s attention on Tiger the golfer rather than Tiger the philanderer, he is unlikely to want to apologise for the very thing he wants to avoid. It also helps to remember that the current trend is for not saying sorry at all. Mel Gibson didn’t, David Letterman didn’t, Beckham didn’t, Blair didn’t. So why should Tiger Woods be any different? I think that, tomorrow, Tiger will set about redefining the word sorry. Read the rest of this entry »