Posts Tagged ‘media’

The BBC seem to think that the revelations about cutbacks in the last few days are a job well done, given the leak to the Times and the reactions it engendered. The deliberate leak is certainly a small PR coup, given that it went to one of the papers most vocally opposed to the BBC and it shows Auntie Beeb willing to wield the axe.

But will the cutting of BBC6 Music and the Asian Network be seen, at least by papers such as the Daily Mail who are naturally opposed to the BBC and didn’t get the exclusive, as anything more than cosmetic, as more than the the wielding of a very small axe? Read the rest of this entry »

I took part in a debate at the University of Westminster last night alongside that wily old fox Max Clifford (the second time I’ve shared a stage with him – it always makes for an interesting experience) and others, discussing Celebrity Brands: Desire, Dollars and Danger?

It was a rather curious and disappointing night; most of the questions from the floor were from people seeking insight via anecdote and I found myself missing the grillings I got from wannabe journalists 15 years ago about the nature of PR. The media has changed, without doubt – celebrity has come to be a sop they use to send us to sleep easily at night, a sort of weak-horlicks fairytale with all the calories and morals removed. Read the rest of this entry »

Given the current debate surrounding PR, PR spam and how to further the better practices of PR in the 21st Century, the news that 3am has fallen out with Peter Andre’s management, CAN Associates because CAN wanted to control every aspect of a minor story about Andre teaming up with a coffee emporium can’t have come at a worse time. 3am’s account makes for riveting reading. Click here to find out more.

PR is living in interesting times at the moment. As traditional marketing and advertising suffers a confidence slump, the best people in PR are carefully repositioning themselves and the PR industry into a lead practice that can take on all aspects of the modern, digitally savvy rapid-change media. But for every good and forward-thinking PR firm, there’s always one who wallows in the clichés of the industry, as CAN’s attempts to out-Kingsley Pat Kingsley have proved. Read the rest of this entry »

The more we hear from the endless Brangelina rumour mill and the less we hear from anyone officially representing the couple, the more likely it seems that there is some truth in the suggestion that their long romance with the tabloids and each other is over.

But in amongst the suggestions that they’re losing it because of lack of Oscar nominations, that Jolie is seeking comfort in the arms of Wyclef Jean and so on ad nauseam, why has there been so little concern about what happens to the family? Read the rest of this entry »

Another piece, by me, on the Tiger Woods brand disintegration has appeared in Guardian Online’s Media section. It looks at the way that sports endorsement has been shifting away from volatile and risky sports stars, and at where the big money is settling in the aftermath of the Tiger Woods PR meltdown.

“Let’s get one thing straight: Tiger’s situation is no ordinary brand collapse. This is the high watermark for individual brand disintegration. It’s not of massive media interest just because of the girls; the attendant hoo-ha surrounding Tiger’s spectacular brand disintegration has been heightened to such an extraordinary degree because of the high level of brand protection surrounding A-list celebrities and sporting giants.”

To read the full article, click here.

I was asked to comment on the fallout from Tiger Woods’s bad week in the press by the Guardian last week – the resulting article appears in today’s Media section and online under the headline In Need of a Tigerish Attorney. I took a critical look at the way he and his lawyer, Mark NeJame, are handling the story. Here’s an excerpt:

“Tiger Woods’s nasty bump on the head after his car’s tussle with a fire hydrant has rendered the golfer mostly speechless. It’s all very well that he’s admitted “transgressions” and muttered an apology, but at the heart of the press release he put out is a cry for silence and privacy. Unsurprisingly, perhaps, the Orlando attorney Mark NeJame, who has made his name defending drug offenders and people accused of murder, is the man behind this strategy. The ‘Johnnie Cochran of Central Florida’ has thrown his weight behind the Tiger Woods brand at the formerly squeaky-clean golfer’s darkest hour.

“Attorneys are the new breed of tough image protector – PR spin technicians are losing out to hard-nosed lawyers. But will NeJame’s strategy help his client to regain his flawless veneer of celebrity? Woods’s ignominy is fast becoming one of 2009’s top trending topics and has exposed the media-shy golfer to the dark side of ‘improperganda’.”

To read the full article, click here.

I was also asked for my opinion on the Tiger Woods affair and whether or not he can rebuild his brand’s reputation by Channel 4 News – to read the article, click here.

The Media Guardian published an article of mine in yesterday’s Media comment looking at the rise of Google’s SideWiki and what it will mean for the future of PR. To read the published version, click here. For the unexpurgated version, please keep reading!

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Given the amount of fear other Google innovations, like their library project, have caused, it’s surprising that alarms bells have not been heard ringing throughout the PR world since SideWiki’s launch in September. The internet is an evolutionary tool and for the world of PR, its daily use is as significant as the use of the wheel for stone age man. Except revolution has taken the place of evolution as the net brings about change at an astonishing rate.

Few people in PR, it seems, have considered the way that SideWiki will change the lives of beleaguered PR folk. I believe that, in time, this tool will significantly change the way brands strategize, think and exist. SideWiki is going to challenge PR by providing the masses with the tool for the ultimate expression of people power, something uncontainable that will need constant monitoring.

As the name suggests, this is a tool that allows anyone who wants to (and who has the right browser – Firefox or IE) to comment on anything on the web and have that comment displayed in a pop out window alongside for all to see. All they have to do is download the Google toolbar and they’re ready to go. SideWiki will change the way that everything is perceived, especially once it reaches more browsers.

A lot of the PR industry, however, is living like an ostrich with mange; only just summoning up the energy to bury its collective head in the sand. Too many PR folk are too busy pitching half-arsed ideas to see the real threat. The clear and present danger for sluggish PRs is the way that the net continues to develop and construct devices that enable individuals to increase their power. These devices shift as quickly as riptides and, at the moment, it seems that the only people that can survive them are the consumers they cater for.

SideWiki will make it impossible to promote one message and not be held to account. Organisations that have traditionally engaged only in one way conversations or broadcast models will struggle to survive in a SideWiki world. Angry at the latest government wrongdoing? Why not post your grievances next the department where everyone can see them? Find out the ethical practices of confectionary giant aren’t quite as ethical as its advertising suggests? SideWiki is there to help and any PR firm that fails to provide acceptable answers will be open to further public assault by irate consumers.

Brand integrity has to be at the core of brand thinking if the brands are to survive this transparency. Companies will be compelled to consider taking a real position and relate to a set of ideas the marketplace cares about – SideWiki will surely force their hand into a position of fundamental and overwhelming transparency. For fashionable PR execs this transparency will either be terrifying or inspiring. I hope that, thanks to SideWiki, we will see the death of the myopic PR clone and evolve to a position where serious strategic thinkers in PR will challenge the other marketing dinosaurs.

The recession has herded agencies into a pit; they have been humbled in particular by ad agencies who are moving in on proven PR processes, eager to keep making money but who aren’t necessarily experts in that field. The American company Crispin Porter & Bogusky declared in a recent Campaign article that they had asked the agency to stop writing ad script and start writing PR releases instead. Very 1980s. Also in the mix are highly creative and respected agencies like Fallon and Mother, who are taking a firm hand in the PR aspects of campaigns.

PR companies must offer and embrace sophisticated monitoring and tracking devices to keep their clients up to speed, offer solutions and encourage brand bravery and transparency. If they don’t, they will die.

Predictable PR is on the red list of endangered species. The evolution of SideWiki is a seminal moment, when the industry’s destiny is in its own hands. Development forces contributing to the evolution of the web are threatening PR’s demise. PR budgets on the whole bring about reactive, crisis thinking, based on negative responses that threaten their clients’ spot in the market.

The Innocent brand signaled the way forward back in 1997. Lacking bags of readies to spend on traditional marketing, they chose instead to launch a multitude of catalyst conversations around their packaging and experiential events. They were a word of mouth success well before the full web revolution and have paved the way for many more campaigns using the new technology.

Applying the ancient conventions and old codes of conduct of communications to the new world of parallel influence will only accelerate the inconsequence of traditional marketers. The Social Media world encloses our personal and professional actions – the only answer for PR folk is to take a more active role in being brand custodians, representing a higher degree of brands and reputation management.

Ad agencies once proactively shaped vision but now PR is demonstrably just as capable at understanding and cultivating future thinking, if not more so. PR has always engaged in a two-way conversation and should be capitalising on this to earn their clients’ trust. SideWiki is a call to arms – there is no excuse for complacency, as failure in today’s landscape is public, searchable, and enduring.

The more implausible elements of the ‘Balloon Boy’ story are deflating fast, but still people are hanging on in there, waiting to see what happens when the balloon crashes finally to earth.

Deprived of the possibility of an injured or dead child to fulminate over, the press are waiting to see what happens to the child’s father and making scathing noises about his “appalling” hoax. Legal action looms on the horizon and the life of a man desperate for attention looks likely to deflate even more drastically than the balloon he claimed had carried off his son.

But why is there all this fuss? The media are furious at being scammed and at appearing gullible, but they have scammed many times before and shrugged it off, admitting they’ve been kippered – such stories make for good entertainment.

Hoaxes have been a part of the American psyche for decades – just think of Orson Welles’ radio version of War of the Worlds in the 1930s. The flying saucer is one of the most recognisable tropes of the modern era of hoaxing; ‘balloon boy’s’ father was just – amateurishly – continuing a theme. On reflection, ‘Balloon Boy’ is one hoax that the media could and should have been able to see through, given that there was no realistic way that the balloon could have held a cat, let alone a six year old boy.

Why are the media so furious about a man who is so patently desperate for fame that he was prepared to try anything? Is it really because he pulled the wool over their eyes? It is the media’s fault that people are doing anything and everything they can to get noticed – all one need do is look at the reports of fabulous nobodies like Kerry Katona, Jordan and Pete and so on, who litter the newspapers daily at the expense of actual news, and at the thousands of wannabes who clutter up the tarmac at X Factor auditions. It’s seen as the last measure of job security, being famous, even if it often pays little.

The media needs to take a long hard look at what it is asking the public to buy into in future, if it is serious about turning on the people it has helped create.

When King of Comedy came out 26 years ago, the character of Rupert Pupkin was a grotesque, an inflated satire. Now that mindset is everywhere – the world is full of Rupert Pupkins, created by the press and public’s endless desire for the next sacrificial lamb in the servant’s quarters of fame. The press are largely culpable for this, using stories such as ‘Balloon Boy’ to bury bad news or carry people away on a soapy ride. To censure someone for trying to play the game by slightly different rules is simply hypocrisy.

As the former editor of the News of the World turned PR man for David Cameron, Andy Coulson’s appearance before the House of Commons culture, media and sport select committee the other day was always likely to be difficult – this is a high-pressure enquiry into the phone hacking scandal.

His performance was a masterstroke, however – a blend of careful honesty and equally careful image management. Coulson came across as forthright and honest – and he looked relaxed in a suit that could easily have graced the pages of GQ. Importantly, he did not battle the MPs he was facing but was carefully compliant.

There’s no doubt that he knows not to make himself the story – he kept his personality in the background and presented the facts as he saw them. It was abundantly clear, from this appearance, that he has been a major influence on the Tory front bench and on David Cameron in particular. Watching him conducting himself told us much about how he is working with the Tories.

He was as impressive as Alastair Campbell used to be in the same role for Tony Blair, although he cuts a very different dash from Campbell. Where Campbell was more of a Nobby Stiles, Coulson comes across as something of a Cardinal Richelieu, albeit a Richelieu who is prepared to admit his mistakes, which is more than can be said for some MPs.

But would he rather be the PR man for a likely future Prime Minister or to have remained in the editor’s chair at the News of the World? He fell on his sword for the sake of the Murdoch empire in 2007 after the phone tapping scandal involving rogue agents, having carefully built a career in journalism. I would imagine that there’s still a sense of loss about that lurking in the carefully polished depths.

At a time when Sunday newspapers are under ever greater pressure to land scoops – whatever the method and consequence – I imagine Coulson’s safe with the Tories for now, especially since he handled himself so effectively under pressure in front of the Commons select committee and given that his media management of the Tories has, on the whole, been equally effective. He certainly proved he’s an asset to David Cameron in front of the select committee and despite calls for his resignation, I would suggest that he’s not likely to leave this job at present.

I was on the Today programme at 8.40 this morning, with Phil Hall from PHA Media, discussing Simon Lewis’s new role as director of communications for Gordon Brown and how he might turn Brown’s premiership around. A challenging role, as Phil and I agreed, especially given that he has to follow in the footsteps of Tony Blair’s cabal of effortless communicators.

Gordon Brown, we suggested, needs Simon Lewis to create a compelling narrative, pushing Brown into a position of leadership rather than the reactive PM we’ve seen in the press. He needs to communicate key policies.

The same needs to happen with Fred Goodwin. Throughout the saga, Sir Fred has been right legally. However, his biggest error has been failure to accept that his legal rights were, in the eyes of the world, wrong. While the banks were rolling in clover, the cash seemed justified, but when it went wrong he should have made some concessions to the public mood.

Other bankers comprehend that remorse requires addressing the issue head on. Andy Hornby, former chief executive of HBOS, waived his rights to severance pay and to a massive pension. As such, he is being given a second chance at Alliance Boots.

Phil Hall knows about challenging clients – he has Fred ‘The Shred’ Goodwin on his books. Phil wryly acknowledged on the show that rehabilitating Fred Goodwin is “certainly a challenge”. But it’s one he seems to be rising to, if you look at recent news on Goodwin.

By agreeing to the £200,000 a year reduction in his pension payments, Sir Fred is perhaps showing that something like a change in his thinking is coming. Goodwin certainly seems to taking control of the situation at last and not letting the media dictate the agenda. Perhaps it’s all too little too late, but it certainly seems that Phil is brewing up a compelling narrative for Fred Goodwin at a time when there are bigger financial scandals consuming the public’s attention. If so, Phil deserves a slap on the back for his canny sense of timing.

All that remains to be seen is whether Simon Lewis can begin to do the same for Gordon Brown.

To listen again to the broadcast, click here and scroll down to 8.40 a.m.