Posts Tagged ‘PR’

I bumped into someone the other night who described themselves as a ‘media relations director’ for a PR firm. It got me thinking- in my agency’s previous incarnation I employed someone in a similar role, and was generally pretty pleased with the results. However, with the role of PR in relation to the media- and the media itself- changing at a frightening rate, the existence of such a role led me to think about the changes in modern journalism, and their meaning for the PR world.

The death of print journalism in its current form is a fact- the industry is in freefall. This continuous groundswell, augmented by the firestorm of Leveson, has turned the public- by and large- furiously against the journalistic profession. As the prevalence and standing of conventional print media declines, the PR industry will necessarily morph over years and decades into a hybrid beast, incorporating networking, influencing and social media as its key tenets.

Media of all kinds are almost by definition dominated by curiosity and novelty, with timeframes set by miniscule attention spans. Yet despite the undoubted importance of considering what’s next, we mustn’t forget the importance of what is, what we have already. While I’m aware there are many in the industry ready to gleefully welcome a lobotomised, castrated press, I can’t imagine anything more tragic.

From a PR perspective, no amount of saccharine, tame coverage can beat the engagement and story value brought by a great independent journalist getting behind you. A journalist willing to blandly spew out whatever a PR tells them may bring column inches for the client, but their copy won’t generate actual conversation. A fantastic journalist who gets truly excited by the recommendation of a trusted publicist will be the one to make or break a meme.

Aside from anything else, those with dedication to fact and authenticity- and the training to pursue it- will always be needed as mediators. Even in a world dominated by the chattering of the masses, someone needs to be present to sift through the torrent of useless information to find the gold, not just in terms of the truth, but in terms of what’s genuinely exciting, truly valuable.

Yesterday’s failed Bayern Munich stunt was an ideal example of what happens when creative energy fails to connect with the reality of the media narrative. For those who didn’t hear, the German football team wrangled a piece of PR trickery which fuelled an horrific backlash.

An announcement on their website that “a spectacular name” was to sign for the club invited fans to watch the name’s unveiling on the team’s Facebook page.

Needless to say, an incredible amount of furore was generated and fans eagerly tuned in at the proposed time in their thousands. However, following a short video clip from FCB’s general manager Christian Nerlinger, fans were treated to a view of their own Facebook profile picture, followed by their own name on the back of a Bayern Munich number 8 shirt.

Read the rest of this entry »

Whilst flitting between a flurry of meetings lately, the issues of growing a company have been playing on my mind. Whether you’re selecting which new business pitch to opt for, attempting to prioritise a hectic diary or thinking about enlisting new staff, defining and sustaining a true corporate culture is as essential as it is difficult.

Arthur Schopenhauer, that eminently quotable German, once said ‘We forfeit two thirds of ourselves in order to be like other people.’  In the past, I’ve occasionally prioritised the need to get the job over the passion for it. I’ve let myself and what I do be defined by what a client wants, rather than what my heart (and my more hard-bitten instincts) tell me I should be doing.

If you’re pitching without passion, it’s more likely than not a question of too many mouths to feed: unchecked growth leads to serious issues. In growing your business with limitless tenacity, the likelihood is that you’ll fall victim to the 33 and 1/3^rd factor: some unalterable law of the universe dictates that, left unfiltered, your employees will appear in three types, in equal proportion.

The first 3^rd are the stars, the challengers, those who grow the business with their unstoppable thinking and enthusiasm. The second are the support staff, the dependables and hard workers without whom the company could not continue day to day. Both of these are necessary components in the agency vehicle, whether it’s a slick ad world Beemer or a dependable in-house people carrier. Managing the ratio between them is the secret of a great corporate culture.

The last 3^rd are the hangers on, drifting through the day like fugitives clinging onto the sides of a train, only without the diligence or sense of opportunity. The overlarge organisation, or the agency which cannot fully define itself and stick to that definition, attracts an inordinate number of these energy sappers. Without a firm culture to define them against, it gets harder to keep them away.

If you’re questing after true efficiency, you won’t find it by increasing your workforce. Take the time to define the way you work now and establish the way you want it to change. Grow slowly and strategically, and you’ll be left with far fewer hangers on, and far less air resistance as you travel.

In an inquiry Room at the Royal Courts of justice, a tortuous inquisition plays out the last moves of a decades long confrontation. Sagacious commentators suggest we’re watching the inexorable death throes of a once proud profession. Journalism puts up a brave fight, but the lustreless altercations at the feet of Lord Leveson project an inevitable futility.

As editors faced the muzak, a genuine tabloid legend’s coffin was making its way past a sea of solemn faces inside a dimly lit church in SW15. Mournful voices drowned out by the perpetual clang of a tolling bell heard moving tributes celebrating the life of ‘Smoking’ Sue Carroll.

Read the rest of this entry »

The unmatchable Hollywood publicist, agent and stuntmaker Jay Bernstein has shown us all once again how a true publicity superstar does things with a fitting final stunt. The sadly deceased genius has defied having his inimitable profile smothered even by death himself, and has managed to release his book onto an unsuspecting public from beyond the grave. Anyone who cares at all about the art of truly inspirational PR, from understanding clients to launching groundbreaking stunts, should buy it. Right now.

Being a PR, I just can’t resist a quick plug: those looking to understand Bernstein’s remarkable talents could also do worse than investing in a copy of my book The Fame Formula. In it, I dissect, analyse and celebrate the incredible gift of Bernstein and his ilk for capturing the public, as well as understanding so well the stars they catapulted to fame with apparent ease. Their arts aren’t lost, but they are essential background reading for anyone seeking to make waves in the comparatively anodyne world of modern communications. In these uncertain days in the shadow of a certain Lord L, the lessons of the past have never been more pressing.

Bernstein was one of the absolute greats. Unmistakably, he was a true showman of the kind I’ve always admired. His stunts, which ranged from artificially stoking Tom Jones’s sex bomb reputation with hired pantie-throwers to holding his own-televised- wedding underwater, are now the stuff of legend. Like Jim Moran and other ancient heroes of mine, he was a fabulous ringmaster of publicity and pizazz.

However, for all the hype about him being the ‘inventor of the modern publicity stunt’, his greatest talent was far more subtle. While researching the Fame Formula, he was one of the figures I had the pleasure of interviewing during a stint across the pond. A gent and an enthusiast, he gave up his valuable time without complaint. Upon entering his house- formerly owned by Rita Hayward and site of the first Jacuzzi in Hollywood- my eyes were assailed by a remarkable collection of memorabilia. The place was filled with debris from his remarkable time in the industry.

As a hopeless collector myself I was excited by the sheer volume of it (and I particularly wonder what happened to his incredible collection of stuffed animals), but I was also impressed and touched: these deeply personal items were evidence of the highly developed bonds Bernstein had with his clients. His memories of each and every client were fond, full and nuanced. One particularly memorable moment involved him musing as to what John Wayne might have said if he’d been offered the script for Brokeback Mountain, just released at the time.

He took clients all the way, and each of the crazy stories he launched came from a place of deep thinking, considered strategy and mutual trust.

It strikes me that, while Jay’s stunts place him in the vein of ‘publicist’s publicist’, his relationships with clients offer up lessons to those in any line of work. Brand communications in any field can only work from a basis of deep mutual respect between those working within the brand and those pushing it out. Madness, controversy and conversation spring from narratives mutually developed and sculpted over years- Bernstein knew this, but I fear it’s something we’re starting to forget.

I’ve recently been running around on a kind of UK Tour, delivering a new presentation in Gateshead, Brighton and various locations in London for a range of industry events in between the rigours of my day-to-day duties.

One advantage of the thinking that goes in to this kind of offering is that along with the new ideas I discover and devise, I am reminded of some of my favourite pieces of wisdom. Amazing quotes and thoughts which get pushed to the back of my mind are suddenly thrust back in front of me- and my audiences- a couple of times a week.

One is from the great film-maker Jim Jarmusch, and it informs much of my thinking about modern communications: ‘Nothing is original. Steal from anywhere that resonates with inspiration or fuels your imagination. Authenticity is invaluable, originality is non-existent’.

Read the rest of this entry »

Last Thursday, I was fortunate enough to be asked to present at the Media Business Course in Brighton for the fourth year running- the only PR, I’m told, who has ever had the invitation extended. Usually, it’s a day of great value to me: being pushed up in front of the surprisingly intimidating face of the media industry’s freshest bright young things forces myself and others to ruthlessly update our thinking and present totally new material each time.

This year, however, something was missing. As per usual, I totally reworked my presentation, but found myself surrounded by other speakers from TV, Advertising and elsewhere flogging the same shtick they’ve been peddling the last couple of times round the track.

Perhaps I’m being unfair to my esteemed colleagues: they all succeeded wonderfully in making PowerPoint their bitch, fleshing out each point with whizzing animations, Technicolor wankfests and glorious info graphics to the point of turgidity. However, at heart, they were clinging on, and they were offering old thoughts to some of the newest minds in the country. Once again, it’s the PR world that’s at the front line of culture change.

Read the rest of this entry »

The X Factor’s token Rock n Roll hairbrush Frankie Cocozza was splashed in lurid glory all over the red tops this morning: you can’t beat a good old fashioned tabloid coke scandal. Especially when it comes courtesy of Frankie, the boy who wanted to be a mashup of Richards, Moon and Shelley. The question, however, has to be where the duty of care lies as the show washes its hands of Frankie at the precise moment he becomes more useful to them offscreen than on.

I’ve written about the show a lot on this blog: it’s always thrived on controversy. Syco’s PR lifeblood comes from outrageous stories that dig their claws in to the tabloid column inches and don’t let go for days: Katie Waissel’s gran, Chloe Mafia’s Prostitution, Ceri Rees’s humiliation and countless others. After making it through Boot Camp, Cocozza was pretty much handed an Ikea flatpack ‘hellraiser’ lifestyle, which he duly assembled within minutes and then attempted to cram up his nose.

For a time, he served his purpose: he was a decent story factory, most recently grabbing the show a page in the Mirror after his first girlfriend took them a kiss and tell. However, arguably things became a little too real after he started appearing inebriated on the show and prompted a full scale Ofcom investigation.

Read the rest of this entry »

Since I last penned a brief note on the St Pauls occupy London shenanigans, it seems there’s been some new story almost daily. The resignation of two senior church officials, the alleged 48 hour deadline, the declaration that the protestors are here to stay, the threat of legal action by the city, comments from both sides of mainstream politics (including Jonson’s memorable exhortation ‘In the name of God and mammon, go’) and now, finally, a silence-breaking Observer article by Ed Miliband.

In between the possibly hypocritical condemnations by the Tories, the possibly equally hypocritical support offered by Labour, the regulations of the City of London and the public dithering of the Church of England, there’s enough fuel here to keep the media busy for as long as the camp remains in place, and probably longer.

Dr Rowan Williams’s comments last week, in which he acknowledged the inequality inherent in the financial sector and called the protest ‘a real focus for people’s feelings and their imagination,’ were perceived by many as an antidote to the church’s infighting. In fact, they confuse matters further by acknowledging the ideological alliance between the church and the protestors while smartly avoiding the legal conflict.

The whole affair’s like a messy divorce case: the issues are being ignored because everyone has a claim to being a victim- a problem the media has taken it upon itself to sort out. The entire confused, irrational mess was summed up by the Daily Express last week in an unintentionally genius bit of satire: a reporter camped out in front of the house of a protestor, armed with a tent and a sign reading ‘how do you like it?’.

It’s an interesting quandry: it’s hard to think of a recent protest of this scale which has earned itself so many column inches, and arguably, visibility is enough. The rational, we might argue, will draw their own conclusions. However, my fear is that the temptations of a juicy bit of finger-pointing will obscure the issues at heart far more effectively than a thrown fire extinguisher ever could.

I went along to the Mirror’s Pride of Britain Awards (airing tonight on ITV at 8) the other night, and in addition to having a bloody great night it got me thinking about how a good tabloid can get things exactly right. The Mirror’s repeated airing of what is a classic piece of event TV is pitch perfect.

This is event TV- as are Britain’s Got Talent or the X Factor, for instance- because it gathers and broadcasts true, impactful stories in a major instance, drawing together disparate audiences and engaging them in irresistible conversation. Like the funfair sideshows of old, it’s a destination show, with unpredictable appeal and undeniable allure.

It’s a brilliant publicity stunt: with David Cameron, Prince Charles and Ed Miliband in attendance the Mirror benefits from ready-made gravitas and a direct line to the great and the good. Since John Hegarty’s seminal Guardian interview in June on the continued value of TV to advertisers, the accepted wisdom that TV is dying a death has been challenged and re-appraised. Its now official: event TV, with real stories, still has the power to grab attention, start conversation and really boost brands.
Read the rest of this entry »